Returns & Exchanges

We want you to love your brew, which is why we offer a First Bag Guarantee for new subscribers and a 30-day return window for all brewing equipment. If your coffee isn't a perfect match, our experts are here to help you find a roast you'll love.

Return Process

• 1.
  Initiate Your Request

  Log in to your Trade account and visit the 'Orders' section to select the item you wish to return or exchange within 30 days of delivery.

• 2.
  Print Your Label

  Once your request is approved, we will email you a prepaid shipping label to print and attach to your original packaging.

• 3.
  Pack and Ship

  Securely pack your items—ensuring equipment is in its original box—and drop the package off at any authorized carrier location.

• 4.
  Receive Refund or Credit

  After our warehouse inspects the return, we will issue a full refund to your original payment method or apply a credit for your next coffee shipment.